1. RESERVATION PROCESS

Reservations may be made through:

• Official communication channels
• Website forms
• Social media platforms
• Email communication
• Authorized representatives
• Online booking systems

All reservations are subject to availability and confirmation by APU RETREATS.

A reservation is not considered confirmed until:

• The required deposit or advance payment has been received.
• The Client receives written confirmation from APU RETREATS.

2. REQUIRED INFORMATION

Clients may be required to provide accurate and complete information including:

• Full name
• Passport or identification details
• Nationality
• Contact information
• Emergency contact details
• Travel dates
• Special requests or requirements
• Medical or dietary information when relevant

The Client is responsible for ensuring that all submitted information is accurate and up to date.

APU RETREATS shall not be responsible for issues resulting from incorrect or incomplete information provided by the Client.

3. DEPOSITS AND PAYMENTS

Certain tours, retreats, and travel services require a deposit or advance payment to secure the reservation.

The remaining balance must be paid within the timeframe communicated by APU RETREATS.

Failure to complete payments before the deadline may result in:

• Automatic cancellation of the reservation
• Loss of previously paid deposits
• Additional administrative charges

4. AVAILABILITY AND PRICING

All prices and availability are subject to change until the reservation has been officially confirmed.

APU RETREATS reserves the right to modify prices due to:

• Seasonal demand
• Supplier adjustments
• Currency fluctuations
• Operational costs
• Government taxes or fees

Any applicable changes will be communicated before confirmation whenever possible.

5. RESERVATION MODIFICATIONS

Requests to modify confirmed reservations may include changes to:

• Travel dates
• Participant names
• Accommodation preferences
• Activities or services

All modifications are subject to:

• Availability
• Supplier approval
• Operational feasibility
• Additional charges when applicable

APU RETREATS does not guarantee that requested changes can always be accommodated.

6. CANCELLATION POLICY

Clients wishing to cancel a reservation must submit a written request through official communication channels.

Cancellation conditions may vary depending on:

• The type of service booked
• The destination
• Third-party supplier policies
• The timing of the cancellation

Unless otherwise specified:

• Deposits are non-refundable.
• Last-minute cancellations may not qualify for refunds.
• Administrative fees may apply.

No refunds will be issued for:

• No-shows
• Unused services
• Late arrivals
• Early departures
• Missed activities caused by personal reasons

7. CLIENT RESPONSIBILITIES

The Client is responsible for:

• Reviewing reservation details carefully
• Providing valid travel documents
• Meeting payment deadlines
• Arriving on time for scheduled services
• Complying with local laws and regulations
• Following instructions provided by guides or staff

Clients are also responsible for obtaining:

• Valid passports
• Visas
• Vaccinations
• Insurance coverage
• Entry permits when required

8. TRAVEL INSURANCE

APU RETREATS strongly recommends that all Clients obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellations
• Delays and interruptions
• Personal accidents
• Lost or stolen belongings

The Client understands that participation in travel activities is voluntary and at their own risk.

9. CHANGES OR CANCELLATIONS BY APU RETREATS

APU RETREATS reserves the right to modify, postpone, or cancel reservations due to circumstances including:

• Weather conditions
• Safety concerns
• Natural disasters
• Government restrictions
• Insufficient group participation
• Operational requirements
• Force majeure events

In such cases, APU RETREATS may offer:

• Alternative arrangements
• Rescheduled dates
• Travel credits
• Partial or full refunds when applicable

The Company shall not be responsible for indirect expenses such as flights, hotels, transportation, or personal costs incurred by the Client.

10. THIRD-PARTY SERVICES

Certain services provided during travel experiences may be operated by third-party suppliers.

APU RETREATS acts as an intermediary and shall not be held liable for:

• Service interruptions
• Delays
• Accidents
• Supplier errors
• Losses caused by third parties

Third-party services may also be subject to their own policies and conditions.

11. PRIVACY AND DATA PROTECTION

Personal information collected during the reservation process will be handled in accordance with APU RETREATS’ Personal Data Protection Policy.

By making a reservation, the Client consents to the use of personal information as reasonably necessary to provide the requested services.

12. ACCEPTANCE OF POLICY

By making a reservation with APU RETREATS, the Client confirms that they:

• Have read and understood this Reservation Policy.
• Accept the terms and conditions described herein.
• Agree to comply with all payment, cancellation, and operational requirements.

13. CONTACT INFORMATION

For questions regarding reservations, availability, or booking conditions, Clients may contact APU RETREATS through its official communication channels.

Thank you for choosing APU RETREATS. We look forward to creating meaningful and unforgettable travel experiences with you.